13 July, 2012 in Reputation, Twitter Crisis? What Crisis? Admirable O2 Comes Out Fighting As Twitter Turns Nasty
09 July, 2012 in Reputation, Trends Poor Customer Service Leads to an 83% Reduction in Purchasing Among Social Media Users
25 June, 2012 in Facebook, Reputation Femfresh on Facebook: When Did the Word Nooni Become So Offensive?