15 August, 2013 in Social Media

Good Social Media Does Not Make Up For Crap Customer Service

24 January, 2013 in Mobile Web

Is EE’s Advocacy Programme Brave, Smart or Crazy?

18 January, 2013 in Twitter

Tesco’s Handling of Twitter is Neigh Joke

13 July, 2012 in Reputation, Twitter

Crisis? What Crisis? Admirable O2 Comes Out Fighting As Twitter Turns Nasty

09 July, 2012 in Reputation, Trends

Poor Customer Service Leads to an 83% Reduction in Purchasing Among Social Media Users

14 February, 2012 in Reputation

Oh Dear, Tesco. Oh Dear…

24 January, 2012 in Mobile Web, Trends

Why BlackBerry Faces Oblivion